Privacy Policy

1. Introduction

Rasoi Roots ("we", "our", or "us") operates the rasoiroots.online website and mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect the following types of information:

• Phone number — used for account creation and authentication via OTP verification.
• Name and profile details — provided by you to complete your profile.
• Delivery addresses — to deliver your meals to the correct location.
• Payment information — processed securely through Razorpay. We do not store your card details.
• Order history — to manage your subscriptions and deliveries.
• Device information — for push notifications and app functionality.

3. How We Use Your Information

• To create and manage your account.
• To process your subscription orders and payments.
• To deliver meals to your specified address.
• To send order confirmations, delivery updates, and subscription notifications.
• To improve our Service and customer experience.
• To comply with legal obligations.

4. Information Sharing

We do not sell your personal information. We share information only with:

• Razorpay — for secure payment processing.
• Google Firebase — for authentication, data storage, and push notifications.
• Delivery personnel — your delivery address and name for meal delivery.
• Legal authorities — when required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment processing is handled by Razorpay, a PCI-DSS compliant payment gateway. Authentication is managed through Firebase with industry-standard security practices.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data.
• Opt out of promotional notifications.

8. Cookies and Tracking

We use essential cookies and local storage for authentication and app functionality. We do not use third-party advertising trackers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@rasoiroots.online.